Global Ticket Changer for Business
Leverage a powerful suite of products allowing you to apply both voluntary and involuntary airline reissue and refund policies automatically, with accurate and guaranteed results. Simple and easy to use,Global Ticket Changer (ATC) dramatically cuts the time needed to process changes to your customer’s itinerary, saving you and your customers time and money.
Harness a powerful suite of products for
an improved customer experience
Enhance the level of service you offer customers with the ATC product suite, delivering fast, efficient handling when changing a ticket.
Acquire fast, accurate and reliable fare recalculation and exchange for tickets and itineraries, available in over 140 markets worldwide.
Reduce refund processing to just two easy steps with guaranteed results.
Take advantage of a unique self-servicing ticket change solution for your customers’ online change requests.
Implement an automated ticket exchange solution to manage disruption quickly and efficiently.
Secure revenues with detailed fee collection
Drive productivity and significantly reduce the time spent on fare recalculation, ticket exchanges and refunds. ATC products are intuitive and easy to use, requiring only minimal training.
All ticket types supported
Fully automate end-to-end processes for all types of ticket: electronic tickets issued in Global or another GDS, paper tickets issued in Amadeus, domestic and international itineraries, fully unused and partially flown tickets, first issue and revalidated tickets.
Avoid errors through automation
Eliminate errors and secure revenue with an automated process that can also help to reduce debit memos.
The ATC suite uses integrated technology and supports recognized industry standards, delivering consistency across all your sales channels.
SITA and ATPCO data
Ensure guaranteed results with SITA and ATPCO filed data.
"Enabling our customers to rebook the tickets by themselves online with the implementation of Amadeus ATC Shopper via Amadeus e-Retail, All Nippon Airways reduced the call centre’s workload by more than 10,000 hours per year."
Consumer Sales and Marketing Manager, All Nippon Airways
Integrate ancillary services into your sales flow, track sales, and excess baggage charges – plus more – with a best-in-class electronic miscellaneous document (EMD) product.
All the e-ticketing services you might need, packed into one management platform. Access our central ticketing server, e-ticket server, and e-ticketing network together with many other advanced payment and ticket change products.
Enable customers to cash in on frequent flyer currencies at every touchpoint. Whether just browsing, booking, or issuing award bookings, make the experience easy. Have everything automated, secure, and integrated. Keep eligibility and loyalty points updated in real-time.
Global Ticket Changer
Leverage the only solution that handles the reissue of unused or partially used tickets, as well as the only one to include interline tickets from partner airlines.
✔ Calculates and displays the fare and tax balance including any penalty fee.
✔ Guaranteed automated results using SITA and ATPCO filed data.
✔ ATC supports refunds and exchanges for all types of tickets.
✔ Multi-channel application available through cryptic access on Amadeus Selling Platform, Amadeus e-Travel Management and online.
✔ Ensure that no chargeable fess and mark-ups are overlooked or missed.
✔ All fare and change types supported.