Insights
How organizations can improve the experience for business travelers with NDC
In a new age of travel retailing, Cytric by Amadeus delivers a smooth booking and servicing experience for corporate travelers with NDC-enabled content A more seamless, integrated and customized experience is the top priority for travelers. One way American Airlines is providing that enhanced experience is through our partnership with Amadeus which offers end-to-end servicing …
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What I learned at HITEC: How data and technology are changing hospitality
I love data. It is tangible. It is inherently factual. And it can be combined in endless ways to provide insight into people’s behaviors and preferences to help solve problems that once seemed unsolvable. Each year at HITEC and HSMAI ROC Americas, two bellwether US events in hospitality technology, my eyes and ears are peeled for how data and …
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How we increased focus on sales and service by 40% – without hiring
Our business is all about improving the overall traveler experience to build long-term growth and strong customer relationships. This is what gives Gebeco its competitive edge. To further enhance this edge, we wanted to find an automated solution to help steer our agents clear from manual operational processes so they can continue to concentrate on …
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Why now is the time to promote an inclusive and sustainable travel industry
As we begin to emerge from the COVID-19 pandemic, the travel industry is at a pivotal turning point and has an opportunity to renew itself in a responsible, inclusive and sustainable way One of the defining characteristics of the last few years has been volatility, and the lessons learned during this period can help our …
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Why now is the time to
promote an inclusive and
sustainable travel industry
As we begin to emerge from the COVID-19 pandemic, the travel industry is at a pivotal turning point and has an opportunity to renew itself in a responsible, inclusive and sustainable way One of the defining characteristics of the last few years has been volatility, and the lessons learned during this period can help our …
Why now is the time to
promote an inclusive and
sustainable travel industry Read More »
How digital transformation
can create a
customer-first culture
It’s a new world – and a travel agency’s business continuity relies on how well it can serve the customer despite disruptions. Expectations are higher as travelers need advisors to keep them updated on all policies of each leg of a trip and be a lifeline in case of emergency. Ultimately now more than ever, …
How digital transformation
can create a
customer-first culture Read More »