Global Report 2021
The Global Report provides a comprehensive and transparent view of our activities, operations and performance in 2021. Its scope covers financial and non-financial information, and we provide an overview of the company from an economic, social and sustainability outlook.
| CHAPTER 1
Global profile and corporate performance
Travel fulfills our need to explore the world, it builds economies, broadens cultures and creates connections between societies. And it is one of the world’s largest business sectors. Global sits at the crossroads of travel and technology. We’re passionate in our pursuit of better technology to make better journeys. We connect travelers to the journeys they want, and we power the solutions that keep the world of travel moving. Global presence in the world Map of Global presence in the world, with headquarters in Madrid and more than a hundred offices around the globe, including Global sites, branches, companies non-wholly owned by Global and distributors.
| CHAPTER 2
Global operates several complementary business lines with significant commercial and technological synergies. Through them, we offer cutting-edge technology solutions that help key players of all types in the travel industry succeed.
| CHAPTER 3
Technology and innovation
The travel industry’s reliance on technology is accelerating, with multiple channels and methods to interact with travelers and manage services. The ongoing challenges in 2021 have continued to drive technology advances with a major impact on travelers such as touchless passenger handling and Safe Travel.
| CHAPTER 4
Global people and culture
Global people are our greatest competitive advantage, and they’re critical to the success of our strategy. Our goal is to reinforce an inclusive culture in which diversity is valued. We provide an environment that appreciates each individual and gives them the best possible opportunity to have a productive, stimulating and enjoyable career.
| CHAPTER 5
Our corporate social responsibility purpose is to bring our people and technology together to help build a responsible, inclusive and sustainable travel and tourism industry. Travel can bring significant socio-economic benefits for local communities. This is why we focus on initiatives that contribute to the responsible development of travel and tourism.
| CHAPTER 6
Environmental sustainability and climate action in particular have become crucial, gaining increased attention during last years, especially in the travel industry. We have intensified our environmental sustainability strategy, which is based on three pillars: Responsibility. Addressing the environmental efficiency of our operations; Commitment. Supporting our customers with our sustainability value proposition Collaboration with industry stakeholders in joint sustainability initiatives
| CHAPTER 7
Global upholds the highest levels of corporate governance, which helps us maintain our market leadership and our reputation as a trusted partner for customers, suppliers and other stakeholders. Our corporate governance policies and procedures are designed to help us achieve our objectives and protect the interests of our shareholders. Throughout 2021 we’ve continued to foster effective coordination of assurance activities across Global, leveraging our updated Three Lines Model as part of our commitment to strong governance and risk management practices.
| CHAPTER 8
Materiality and stakeholder engagement
Materiality helps us understand our impacts and our stakeholders’ concerns and meet their expectations. The relationship between our material issues and the SDGs’ targets, quantified according to the level of our contribution, has led us to prioritize SDGs 4, 5, 7, 8, 9, 10, 13, 16 and 17. We have intensified our environmental sustainability strategy, which is based on three pillars: Responsibility. Addressing the environmental efficiency of our operations; Commitment. Supporting our customers with our sustainability value proposition Collaboration with industry stakeholders in joint sustainability initiatives
| CHAPTER 9
Global industry affairs
Global industry leadership comes with the responsibility of working with other stakeholders in the interest of the travel industry at large. We therefore engage regularly with governments, public entities, trade associations and other institutions globally.